Hospitality & Tourism: Head Cashier (Big Y Express) - Pittsfield, Massachusetts - (Pittsfield, MA)

Position overview Operate a cash register, lottery, and scanner using correct scan or ring method. Maintain daily logs and status reports. Ability to operate equipment in location while following established best practices. Process customer transactions. Oversee and direct workflow of customer service employees. Collaborate with management in decision-making, direction and implementation of 1 or more areas to ensure that operational and customer service goals are met. Handle customer transactions and resolve customer concerns as necessary. Provide training as needed through ability and knowledge. Resolve complaints following established procedures, seeking management support when necessary. Accurately scan/ring all items. Handle tenders following company policies. Build relationships, educate our customers, and create sales. Adhere to all Company policies/procedures and government regulations.