Senior Client Services Representative, Bilingual, English & Spanish - (Rome, NY)

Job summary:Accountable for the successful resolution of all customer requests while providing an exceptional customer service background to every internal and external client. This is an inbound contact center role that requires sitting and taking calls for the entire shift, with structured breaks. Will handle more complex or escalated inquiries by providing differentiated client treatment, seamless delivery of service, and/or fulfillment requests. Will analyze complex scenarios by listening, assessing, and applying critical thinking to accurately identify client needs. Speed to competency is expected. May be required to provide professional written responses using proper spelling and grammar. Will be required to master multiple bank products and possess the expertise to retain and deepen client relationships.