Quality Assurance (Contact Center) - (Las Vegas, NV)

ABOUT 24-7 INTOUCH 24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch?s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18yrs of background, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences. For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191 ? ABOUT THE JOB The Quality Assurance Evaluator is responsible for ensuring CSRs are delivering exceptional customer experiences by monitoring customer interactions for accuracy of details