Bilingual Account Representative - 1st Party - (Copperas Cove, TX)

Overview Collects on delinquent accounts of customers (both in Spanish and English) while providing quality customer service on inbound and outbound calls. Responsibilities Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test. Makes arrangements with the customers (both in Spanish and in English) to pay balance in full or set up the best possible arrangements. Documents all collection activity in the client/GC system in a concise and accurate manner. Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews. Maintains good public relations. Cope with high-stress environment caused by speaking with emotional callers.