Senior Assistant Field Technician - Kennesaw, GA - (Kennesaw, GA)

Job summary: Summary Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support. Essential Job Functions Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. Assists in instructing customers in the operation and maintenance of systems/equipment. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analyses and prepares reports on system problem trends and issues. Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.