Sr Client Service Rep - (Phoenix, AZ)

Job Scope:As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a call center environment.-- You will manage a high volume of tasks that require you to leverage various resources to identify the client---s need, clarify and communicate info, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior. ----Essential responsibilities:-------------------- Become proficient in all knowledge base qualifications to resolve clients--- needs as efficiently as possible------------------ Become proficient in all platforms, systems, and tools used to maintain client records, transactions