Service Desk Agent Job (Military Veterans Wanted!) - (Morrisville, NC)

Service Desk Agent (Job Number:421522)Description: POSITION DETAILS:Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.Requirements: EDUCATION AND BACKGROUND:AA Degree in related discipline and 1 year related experience; Or, High-school and 2 (2) years of related skills with relavent certification.SAIC Overview:SAIC is a premier technology integrator providing full life-cycle services and solutions in the technical, engineering, intelligence, and enterprise details technology markets.