Telecommunications Analyst (AVAYA) - (Westbrook, ME)

· Assess and optimize telecommunications equipment. Review and analyze user needs, develop feasibility studies or requests for proposals, evaluates vendor proposals and recommends vendor selection. · Work with international users to gather qualifications and then implement the necessary changes to their Contact Center call flows. · Work with multiple IT teams to coordinate technologies that makeup the Telephony environment. · Analyzes, evaluates and recommends additions, improvements and changes to the telecommunications voice network. · Supervises installation or installs telephone equipment, software and network services. · Monitors day-to-day operation of telephone and related equipment, assisting in responding to user repairs and