Help Desk Specialist - (Oak Ridge, TN)

Are you looking for a Customer Service position? Are you friendly, charismatic and love helping people on the phone? This may be a great opportunity for you! We are currently seeking a Help Desk Specialist for our Fortune 500 client located in the Oak Ridge, TN area. Essential functions Respond to problems as reported by the customer Record incidents in tracking system Diagnose, Troubleshoot and document incidents Track progress of incidents Skills Possess excellent oral and written correspondence abilities. Must be able to clearly communicate with both internal and external customers. Comfortable working in a fast-paced environment. Able to multi-task and set priorities to ensure completion of daily responsibilities. Flexible individual who can operate independently and in team environment. Work with Microsoft office suite Basic understanding of NOC and SOC Hours of Operation: 24x7 - Must be flexible with schedule Requirements: