Customer Support and Healthcare Advisers - (Watertown, NY)

Position title: Customer Support and Healthcare Advisers Job details The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client qualifications. This position provides customer service support and resolution of routine problems regarding client's product or services. Critical functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer qualifications; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the