Customer Service Representative - Waco (12305) - (Waco, TX)

The Customer Service Representative is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy info to policyholders and/or interested 3rd parties.Primary duties & responsibilities consist of: Heavy phone contact with policyholders, providers and interested 3rd parties. Processing policyholder requests from correspondence, phone calls and emails Review and maintain new and revised procedures regarding policy info. Maintain department standards for number of calls, average handle and time managementRequired Skills: Customer service background and good phone skills. Strong communication, both written and oral, and organization skills Must be able to maintain confidentiality. Excellent alpha and number recognition skills Demonstrated mathematical abilities Basic PC skills Able to handle high stress situations calmly and with tact and professionalism.