Desk Side Support Technician - (New Castle, PA)

Position description: Diagnosis and resolve computer hardware and software issues at the customer's location Diagnosis and complete repairs of computers onsite Demonstrate excellent analytical and issue solving capabilities Accurately and completely document work in the ticket/incident system on a daily basis Refresh computer systems and perform data transfer Map printers and drives as required Locate and install print drivers Demonstrate exceptional interpersonal communication abilities Interface with walk up customers in the CARE Centers Provide 360 degree communication Walk distances outdoor in various weather conditions, and lift 40 pounds Must have valid driver's license Document work processes as assigned Other duties and