Quality Assurance Specialist - (Centralia, IL)

We provide our utility clients with a wide spectrum of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals. The Quality Assurance Specialist is primarily responsible for providing a high-level of customer satisfaction by managing the customer feedback process through to resolution. This position is responsible for addressing and resolving customer inquiries, problems, compliments, and complaints in accordance with company policies and procedures. You will also be working with