Help Desk Support (JS J7) Job (Military Veterans Wanted!) - (Suffolk, VA)

Help Desk Support (JS J7) (Job Number:433154)Description:SAIC has an immediate opening for a Help Desk Support Specialist in Suffolk, VA. Qualified applicant must have an Active Secret Clearance.POSITION SUMMARY:Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content.