Associate Software Implementation Project Manager - Provo - (Provo, UT)

SUMMARY: --- This position is responsible to plan, execute, and oversee the project management activities related to the implementation of Henry Schein practice management software and services to customers including small to mid-size multi-site locations. CRITICAL RESPONSIBILITIES: --- Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues. Set appropriate customer expectations --- Ensure timely and effective customer service expectations are met and/or exceeded at all times --- Manage multiple/simultaneous implementation projects --- Resolve advanced customer escalations --- Track all correspondence and completed tasks to provide accurate record of account/project history --- Professionally establish strong working relationships with other people and teams --- Proven professional experience with both client/server and cloud based (SaaS)