Service Center Representative - (Hilliard, OH)

Service Center Representative CLAIM YOUR FUTURE AS A GREAT PERFORMER! PRIMARY PURPOSE: To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with 1 call/one person response; and to direct calls to appropriate escalation path as needed. REQUIRED FUNCTIONS and RESPONSIBILITIES * Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes. * Educates and informs the customer multiple communication channels about documentation required to process a claim, required time frames, payment details, and claim status. * Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.