Customer Service Representative - Troy - (Troy, MI)

HOURS: 11:30am-8pmPAY: $13/HRFull time, long-term- NOT TEMPORARYThis person will be responsible for handling inbound calls pertaining to mortgage questions. Will receive questions from borrowers, insurance agents and financial institutions. When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines. The applicants will be cross trained to handle all calls eventually. The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions. In addition to answering questions and assisting clients, the CSR must be able to multi-task between various systems to research and document the phone calls. The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis. Issue solving and problem resolutions skills are required as well as the expertise to handle all calls in a professional manner.