CFP Helpdesk SME with Security Clearance - (Dayton, OH)

TS/SCI Clearance required. Provide the following types of Level I[1] IT support: Remote Support â?? provide remote diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment Touch Maintenance â?? provide at-the-desk diagnosis/resolution of end-user requests/problems in a customer service oriented, team environment. Estimated work load: -72 NASIC corporate customers -5 Foreign LNOâ??s -Accounts creation and management for 78 plus personnel through the MNIS PMO -Installation as required of new systems -Management of 25 end user workstations -Management of three network nodes -New determination of requests per month for MNIS network -Work directly with the MNIS PMO support team for resolution -If request/problem cannot be resolved remotely, transfer request/problem to MNIS Program Management Office (PMO) support team -Primary hours of support (core work hours) for MNIS helpdesk support at WPAFB shall be 1200 â?? 2100, Monday through Friday