Supervisor, Claims - (Miami, FL)

This job is responsible for planning organizing, leading, controlling and coordinating the day-to-day activities of a team of associates involved in providing services for a variety of client programs in Claims/Customer Service Center. This position reports to the Operational Manager of the center and receives light to moderate supervision Participates in the development of short- and longterm goals and plans for his or her work group. Communicates approved policies and procedures to subordinates and ensures compliance. Recommends change to policies and procedures as necessary and may participate in the development and implementation of such changes. Recommends the hiring of subordinates. Develops them, evaluates their performance, and (when necessary) recommends their discipline and discharge. Directly supervises front-line employees; coaching, training, monitoring calls, and conducting performance reviews. Reviews associate productivity reports.