IT Incident Management (Service Operations Admin) - (Woodbury, MN)

The Incident Manager drives service restoration activities for high priority Incidents. Incident Manager is a highly visible role that supports a complex technical environment which includes all Assurant platforms, applications and systems: Internet and Intranet, Mainframe, Local Area Networks ( LAN ), Wide Area Networks (WAN), Voice infrastructure, Database, Thousands of client/server applications, Web Applications and Cloud infrastructure. Support is provided twenty-four hours a day, and 7 days a week to all Domestic and International companies and involves participation in the on-call rotation. Responsibilities: 70% - Managing the Incident Process Create/Maintain Major and non-Major Incident records Escalation- Functional and Hierarchical Communication to Leaders, as well as Business and IT contacts Drive cross-functional teams to restore service Transition to Problem Management