Patient Financial Services Representative (14911-394) - (Springfield, IL)

Status: Full-time Schedule: 8:00 a.m.- 4:30 p.m. Basic Function: This position embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. These standards are evident in the daily work, which includes: Responding to a wide variety of complex customer inquiries and those from other internal/external sources regarding patient accounts. Duties are performed via phone approx 90% of the time and in-person directly with customers when needed. Qualifications for this position include: High-school degree or equivalent is required. 2 or more years of patient financial services background is preferred, with the technical knowledge to independently research and resolve complex issues associated with patient accounts. Working understanding of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claim form UB-04.