Senior Systems Administrator - TS/SCI with Polygraph - (Las Cruces, NM)

Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. Provide IT Service Management functions and 1st level troubleshooting to all customers. Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations. Analyze, diagnose, and isolate failures to hardware. Directly replace or coordinate replacement of hardware failures. Collect data for proper escalation and resolution by Tier 2/3. Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization. Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc. Perform modifications to authorized user lists, user profiles, and file system maintenance. Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.