Service Appointment Coordinator- AutoNation Toyota Leesburg - (Leesburg, VA)

Overview Position summary The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department. What are the day-to-day responsibilities? Ask the customer qualifying questions to uncover needs and directs calls appropriately Ensures that service consultants receive messages promptly Make service appointments if service consultants are unavailable, route appointment details to the appropriate service consultant Provide reporting to dealership management Collect retail fees from the customer in cash, check or authorized charge account Provide customers with the proper change and/or receipt Properly process and document charge purchases according to the policies established by the Controller Close all internal repair orders promptly and route to Billing Clerk for processing File accounting copies of repair orders and parts tickets