IT Service Technician / Desktop Engineer - (Palo Alto, CA)

DPP Tech is a Bay Area based company and we work with DIRECT CLIENTS ONLY. We don't submit resumes to any portals, they go directly to Hiring Managers. We offer 401K, medical insurance & direct deposits via Paychex. We have a high priority job opening with our client. This is a Long-term Contract/Contract to Hire opportunities. General Position description: ---This position in the internal Helpdesk provides support to staff on all company supported applications, software and hardware. Primary assignments include: 1st tier support, full time management support calls/tickets, routing calls/tickets to appropriate IT teams, troubleshooting applications and desktop support for Mac and PC users. Applicant must have excellent troubleshooting and resolution skills, with expertise to distinguish between different problem types.