Customer Service Representative (Medical Technologist) - (New Castle, DE)

Job assignments/Responsibilities Act a liaison between LabCorp, the customer base and patients Inbound and outbound calls to resolve any issues Respond to customer inquiries or specimen related problems in a timely manner Enter all relevant patient and test details into the debase Enter lab results into the database in an accurate and timely manner Utilize multiple databases to research complex issues Prioritize requests based on details gathered Work with both internal and external resources to resolve problems Provide status updates and educate the client when needed Research, troubleshoot and resolve customer and patient concerns Performs a variety of administrative/clerical duties, (i.e. typing, faxing and emailing)