Patient Registration & Insurance Specialist - (Ann Arbor, MI)

Position summary Interview patients to obtain/verify correct mailing address, phone numbers, other demographic and personal info, emergency contacts, primary-care physician, the person who is financially responsible for their outstanding balances (guarantor), and insurance info. Enter all info into the Michigan Medicine electronic health record called MiChart. Contact insurance companies via online resources or by phone to ensure health insurance coverage is active, and that our details is correct. Work collaboratively with patients and insurance companies when a potential billing issue exists. Responsibilities Interview patients, parents, and guardians over the phone via incoming and outgoing phone calls to collect and verify demographic, physician, guarantor, and insurance info. Adhere to patient interview script to ensure the collection of registration data elements. Identify and resolve patient's insurance issues that could result in claim rejections or over-payments.