QA Supervisor - (Mechanicsville, VA)

The Quality Assurance (QA) Supervisor executes the QA Plan which includes Complaint/Concern management, Notice Of Action investigation/ resolution and special projects as needed. The QA Supervisor also has oversight of the activities of the Quality Assurance Department and establishes positive and effective working relationships with customers, providers and agencies to establish superior customer service and to reduce the number of official complaints. Identifies highest complaint categories and devises action plans and monitors complaints for immediate and effective reduction for those categories. Essential Job qualifications: - Supervisory background required to include demonstrated people management expertise and motivation techniques. - Exceptional interpersonal, written and verbal skills. - Monitors complaints for immediate and effective reduction for the highest complaint categories - Strong attention to detail and thoroughness - AA or BA/BS required