Technical Support - (Santa Cruz, CA)

Job summary In this full time position, you'll be responsible for managing our technical support from our Santa Cruz office location to retail customers and consumers to ensure complete customer satisfaction. You'll diagnose, troubleshoot and provide tech support for Blix e-bikes and the e-bike system. You'll also handle returns, manage inventory and shipping of spare parts and warranty replacements. Being responsible for service and warranties, you'll also be a key stakeholder in our product improvement and continues development. These will be your responsibilities: • Provide technical support and trouble-shooting to bike shops and direct consumers • Developing and implementing a customer service concept for warranty & repairs processing and spare parts supply • Develop training and service material for Blix e-bikes and e-bike system. • Build and service our e-bike demo fleet. • Provide support to team as required (order processing, inquiries).