Car Wash USA Express - Site Manager - (Pine Bluff, AR)

The site manager directs the overall activity of a car wash location through leading, motivating and developing a site team that delivers a quality customer background, while being accountable for achieving financial site-specific goals and objectives. Essential responsibilities * Drives quality and excellent customer service through the daily management of employees and site programs. Effectively answers all customer questions and handles complaints. * Manages sales and volume at the site level by directing on-site sales & promotional efforts. Prepares daily deposits, safe reconciliation, and other reports, as required. * Leads recruiting, hiring and retention efforts for site team. Responsible for ensuring proper staffing and scheduling for assigned location. Ensures all training and development of site staff to workplace standards. Appropriately addresses employee performance issues and recognizes good performance. * Monitors and manages site through cleanliness, value, equipment operation and service.