Collector i - (Alpharetta, GA)

Overview This entry level position processes business or consumer payments and negotiates settlements according to established guidelines and procedures. Assignments include responding to telephone inquiries, processing and reconciling debits and credits, preparing daily forms, and reviewing and researching account history to resolve discrepancies. Essential Duties and Responsibilities Answer telephone calls regarding account inquiries and payment collection Researches account info and resolve customer concerns Forwards complex inquiries and requests to Accounts Management when necessary Works with clients to resolve delinquent/past due accounts Negotiates account settlements within established guidelines Promotes electronic products and services to clients to improve efficiency Requirements Background in a call center environment preferably working with consumer collections, desired Must have the expertise to work in a high energy environment while providing effective customer service Must be able to read