Sales and Service Representative - (Charleston, WV)

Position summary JOB SUMMARY: The Sales & Service Representative provides professional, courteous and prompt service to all customers, has a thorough knowledge of Bank products and services, recommends appropriate financial products and services to customers, and refers customers to investment and loan representatives regarding additional services provided by the Bank. May perform all phases of Sales Associate operations as needed. RESPONSIBILITIES: Keeps up-to-date on Bank products and services to effectively provide financial solutions to customers. Effectively profiles customers, opens accounts, and cross-sells appropriate Bank products and services; Takes responsibility in meeting monthly branch and/or individual scorecard goals on a consistent basis by monitoring self-performance and following action plans; Ensures delivery of excellent customer service throughout the Bank by adhering to sales and @ your service standards and protocols; Has knowledge and complies with Bank security and operating policies