Customer Service EntryLevel - (Liberty Lake, WA)

If you are looking to get your foot in the door with a Fortune 100 company in Liberty Lake, this is the position for you! Under moderate supervision, provides timely, accurate and responsive info and service to policyholders and agents for limited Personal lines products, plans and programs. May independently solve problems of limited scope and complexity. Identifies, analyzes, and owns customer billing needs to ensure high customer satisfaction, growth and retention of business. Responsibilities: -Provides excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line. -Builds rapport with each customer. Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary.