Hotel Concierge - (Charleston, WV)

Applicant is responsible for providing guest info, guest services and delivering amenities. Must have background in hospitality, excellent oral and written skills, and knowledge of Charleston area attractions, restaurants and events. Qualifications Act as a goodwill ambassador for the hotel and the company and a liaison between our guests and the community-at-large. Practice aggressive hospitality at all times. Anticipate and handle guest issues and concerns in an accurate, efficient and professional manner, including booking tours, making dinner reservations; arranging for babysitting; ordering and delivering flowers, and amenities; ensuring delivery of parcels, mail and special deliveries to guest rooms; arranging for limousine, airport, and other transportation services. Uphold the highest ethical and professional standards. Remember and use guest names at all times. Check messages and "Today" in the Concierge Assistant; follow up on all requests.