Help Desk Analyst / Command Center - (Wilmington, DE)

POSITION QUALIFICATIONS: Computer skills Required: HS Diploma Associates Degree in IT preferred two years of related telephone customer service background Basic understanding of Windows Server 2008 Technologies Basic understanding of Cisco Router, Switches, and Firewalls Basic understanding networks and servers and their components Basic understanding of PC hardware and connectivity components Basic understanding of Windows XP, Vista, and 7 Basic understanding of Microsoft office suite (Outlook, Microsoft word, Microsoft excel, Power Point, etc.) Basic understanding MS Active Directory Basic understanding of System Management Server Basic understanding of Citrix and Xen Servers Imaging knowledge Virus and Malware tools Basic understanding of LAN/WAN networking Basic understanding of remote access Basic understanding of WEB technologies and components Basic TCP/IP knowledge Basic VPN knowledge Basic Wireless knowledge