Help Desk - (Montgomery, AL)

Job details: Seeking a helpdesk support specialist to provide a single point of contact for Cargo Moverment Operations System (CMOS) end-users to receive support and maintenance within the operating environment. This includes functionality, hardware, operation and restoration to ensure optimal performance. Assist end-users by troubleshoot problem areas (by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required. Requirements Required: 2 (2) years of background in Logistics Readiness processes. Required: 2 (2) years of ability with REMEDY for user problem/resolution management and system advisory notices. Desired: Knowledge of Government regulations, manuals, standards, and industry publication related to software design, programming, and development functions. Desired: DoD Approved 8570 Baseline Certification