Customer Service Representative - (Memphis, TN)

Overview Provide personalized tax preparation software support through inbound phone calls and video customer service and technical support, handling technical support questions via phone, with video capability. Help customers who are working on tax returns with both product and software inquiries, as well as with tax software questions and calculations. Focus on interactions regarding software navigation, plus assist customers with locating prior years' returns and amendments. Accurately assess customer requests outside of preference scope of work and route to appropriate team for customer resolution. Works in a fast-paced, work at home, customer service environment. Responsibilities Strong verbal and written correspondence abilities. Positive attitude, flexible and adaptable to change. Expertise to research, navigate and locate answers from webpages and resources independently in a variety of different situations. Expertise to effectively communication, based on a customer's mindset.