Call Center Clinical Specialist - (Scottsdale, AZ)

JOB FAMILY SUMMARY: Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. CAREER LEVEL DESCRIPTION: Multi-skilled in many activities and products, and may be a technical expert within a particular area. Offers mentoring and guidance to others. KNOWLEDGE: Typically, multi-skilled over several activities and products. Shares ability with colleagues and others. PROBLEM COMPLEXITY: Develops resolutions to complex problems that require the frequent use of creativity. Job mandates judgement within broadly defined policies and practices. Anticipates change and directs or redirects efforts. MIN EDUCATION & TYPICAL BACKGROUND OR EQUIV. COMBINATION: Work is accomplished with little or no supervision.