Chargeback specialist - (Las Vegas, NV)

Position description Credit 1 Bank Chargeback Specialist will provide the organization's clients and card member base with professional, courteous and efficient customer satisfaction. The Chargeback Specialist will ensure that all card member's claims of fraud or disputes are processed, investigated and resolved in accordance with all Federal, State and Local laws and regulations, VISA/MasterCard operating regulations, client qualifications and the Bank's policies and procedures. The Chargeback Specialist will follow policies, procedures and use sound judgment in reviewing VISA/MasterCard Resolution processes to determine appropriate steps for a favorable resolution. The Chargeback Specialist is responsible for meeting and/or exceeding department and workplace standards. The Chargeback Specialist will be required to develop an excellent current understanding of the following: CAS, FDR, 1st Track, 1st Disputes & Collection Systems, Retrievals, and Credit Bureau Reports and On-line fee adjustments.