WOM Supervisor - Order Management - (Lexington, KY)

Position overview The Supervisor of Wholesale Order Management will be accountable for leading the team responsible for order entry, order processing, customer service, phone support, order tracking, and all other aspects of order management for a diverse set of accounts. Customers supported within this team are very diverse, and several have differing needs and qualifications. This leader will organize the team structure, work to improve on-time delivery, and work to improve responsiveness to our internal and external partners. The Supervisor's success is measured by the team's expertise to operate smoothly and efficiently and will ensure the development of employees to remain engaged and deliver improved metrics as well as the highest standards of Customer Service. Responsibilities Lead a team of 12-16 employees including coaching, development, and performance evaluations.