PC Maintenance Tech - Senior Tier II Help Desk - Level III with Security - (Rock Island, IL)

Location: Rock Island Arsenal, Rock Island, IL Position details: KaiHonua, LLC has an immediate opening for a Tier II Technology Specialist. The Info Technology Specialist assesses and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. The service desk representative provides assistance to users and organizations using computer software or equipment. Properly diagnose problems and guide users through problem resolution. Set up, image or repair computer equipment and related devices. Train users to utilize new computer hardware or software, including printing, installation, ms word processing, and email. Respond to phone, web, fax and email requests for assistance using remote tools and automated trouble ticketing system. Make site visits to provide touch labor. Provides account management.