Supervisor, Patient Access (full-time, VV) - (Vacaville, CA)

Position overview: Performs duties under the direction of the Manager, Patient Access & Communications. Coordinates all functions related to the daily operations and process in patient registration and hospital PBX communication. This includes direct supervision of staff including Patient Access Ambassadors and PBX Communications Ambassadors to ensure efficient utilization of time and service to patients, monitoring daily productivity levels, and providing coaching sessions to improve performance. Oversees scheduling of employees, evaluates performance, resolves patient and staff complaints, and administers discipline as necessary. Coordinates registration operations with other NorthBay Healthcare System departments, as strategically defined by the Director, and as pertinent to compliance with Title 22, JCAHO, EMTALA, HIPAA, and other regulatory entities. Education: 1. Associate degree required. 2. Must complete leadership everyday classes within twelve months. Licensure and Certification: 1.