Lead Claims Processor - (Oliver Springs, TN)

Summary Functions as the team lead and subject-matter expert for a claims area. Responsible for creating reports, distributing workload and training new employees. Description 50% Responds accurately and timely to inquiries from teammates, including management, concerning claims processing and other technical issues. Investigates and initiates resolutions to complex claims problems. 20% Trains and assists new employees and unit personnel to ensure consistent application of established guidelines. 15% Identifies issues with procedures and processes and provides feedback to management on changes and development. 15% Serves as liaison with other departments to address claim, system and quality issues. May perform some testing functions and attend/participate in meetings as needed. Required Education: High-school diploma or equivalent Required Work Background: 4yrs of background processing, researching and adjudicating claims.