Service Consultant - (Fairfield, CA)

Position title Service Consultant Requisition Number R3071 Service Consultant (Open) Location Fairfield, California Additional Locations Job Info Position description Licensed professional who serves as an internal expert on problem resolution and best practices; manages and facilitates the resolution of the highest level of escalated or sensitive member or agent issues. . Will handle requests through multiple channels including phone, web and policy processing; primary function may include taking/making phone calls, managing policy details or supporting the business. Key functions / Principal Responsibilities Service and Support Resolves escalated service issues that may include presidential and executive level complaints for CSAA Insurance Group and its agents. Serves as the executive and department leader 'go to' person for high-impact escalations.