Customer Service Product Researcher - (Scotts Valley, CA)

Position details Level Experienced Job Location Scotts Valley Headquarters - Scotts Valley, CA Job type Full-time Education Level High-school Compensation range Undisclosed Travel Percentage None Job Shift Day Job Category Customer Service Description Summary of Position duties : Under general supervision in a complex environment, provide product research support for the Customer Service and Sales staff, maintain all appropriate info systems and other tasks as assigned by the department manager. Specific Position duties: Research and answer all appropriate questions from the Sales staff and consumers/customers regarding our manufactured product lines using all available resources – reference books (USP, Merck Manual, FCC, BP, etc.), Product Development files, the internet and key personnel throughout the company.