Call Center Manager - (Louisville, KY)

OPC Pest Services is 1 of the largest 100 pest management firms in the country Our mission is to help protect our customer’s health and property by providing valuable, high-quality solutions delivered by passionate professionals. We have built our reputation on our company’s belief of putting the customer background 1st and the Call Center Manager is key to delivering on this purpose. The Successful Call Center Manager Will . . . Manage and coach a team of 5-8 call center representatives (sales/customer service) and 8-10 administrative employees Closely monitor technicians schedules to ensure efficiency in routing Monitor productivity of customer service/sales representatives and generates reports Review Shoreware monitoring software to monitor the customer background and identify learning opportunities Monitor individual