Accounts Receivable Associate - (Manhattan, KS)

Overview The Accounts Receivable Associate position is responsible for establishing and maintaining working relationships with our customers by communicating via email and telephone. This position will provide effective customer service for all internal and external Champion customers by utilizing in-depth knowledge of company billing and invoicing info and procedures. Responsibilities Ensures professionalism and politeness with every customer by assisting them with their questions or concerns regarding placed orders, invoicing, and billing Directs customers to appropriate department based on the specific request or situation Communicates with supporting departments to ensure continuous customer satisfaction Communicates with appropriate staff or supervisor when concerns or issues arise Corresponds with customers by phone, email, and voicemail Participates in call evaluations Completes position specific training plan