Complaints & Grievances Senior Training Specialist - (Milwaukee, WI)

The Senior Training Specialist CG&A is responsible for creating training programs and tools that contribute to an efficiently trained workforce by designing and implementing training activities. The role provides detailed step-by-step training documentation in a consistent, proven document format. In addition, works with the CG&A management to develop strategies for training design and development that are linked to corporate mission and objectives. The Senior Training Specialist is responsible for oversight of all the operational documentation associated with the department. PRIMARY POSITION QUALIFICATIONS: Analyze compliance regulations as they apply to the department and develop training programs and tools in a way in which they are easily understood and applied by the staff Review CAPs and identify training activities/tools necessary to improve and sustain acceptable performance Develop, coordinate, and conduct Complaint, Grievances & Appeals new hire training programs