Guest Service Representative. - Residence Inn Charleston (170024NG) - (Dunbar, WV)

Share what inspires you, and help others discover the world as you go. Explore, uncover, share, inspire. At Renaissance Hotels. Residence Inn Charleston located at 200 Hotel Circle, Charleston, WV, 25311 is currently hiring a Guest Service Representative. Guest Service Representative: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and info regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system.