Account Resolution Specialist I - (North Liberty, IA)

The determination and analysis of factors causing individual accounts to fall into delinquency and/or overdrawn, and the implementation of efforts to successfully resolve these factors through interaction with the account holders. Efforts will include, but not be limited to extensive telephone and written correspondence members and other departments. The ultimate objective of all collection activities will be to determine the cause of delinquent and/or overdrawn status, and to establish an appropriate course of action in order to remedy the situation. Collection efforts include skip tracing, processing payments, or opening of correct workflows for more complex issues to be resolved by team. Credit and financial counseling of past due and overdrawn accounts in accordance with established lending guidelines, and state and federal regulations. Completes proactive campaigns on non-delinquent, high risk accounts in efforts to maintain good standing.