Entry Level Inbound Customer Service - Early 1st shifts and 2nd shifts Available - (Knoxville, TN)

Company Overview: The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs approx 17,500 people throughout North America. More info is available at www.adt.com. Position overview: Responsible for all inbound calls from customers and Service Technicians in the field. Dispatch technicians to scheduled jobs and provide necessary job info regarding service and installation request. After job is complete inbound agent is responsible for requesting billing info from technicians and moving the job from cleared to billable status. Places systems on test for technicians or customers when applicable.